When your beloved pet has a sudden health emergency, you put all your hopes and trust into the veterinary staff. The situation is out of your hands, but they're professionals, right?
Unfortunately, they are also human and make human mistakes.
When your beloved pet has a sudden health emergency, you put all your hopes and trust into the veterinary staff. The situation is out of your hands, but they're professionals, right?
Unfortunately, they are also human and make human mistakes.
Andrea Martinez says that they took him at about 9 p.m. and the vet said that Ziggy needed emergency surgery.
It was expensive, but Ziggy is family. Since it was late at night and surgery would take hours, they left him at the hospital with the promise of a phone call when he was out of surgery.
But Andrea was confused by the call, because the way the person was talking made it sound like she should have known they were going to euthanize him.
It turned out that when Ziggy's surgery revealed a larger problem that would be far more invasive to treat and cost quite a bit more, the office had called to ask whether the family wanted them to continue or to let him go peacefully.
But they had called the wrong family.
Coincidentally, the hospital had admitted two sick dogs named Ziggy that same night and called the other Ziggy's family, who gave permission for him to be put down.
In a Facebook post Andrea said that they're not going to sue. The hospital immediately owned up to their mistake and have done everything they can to make things easier.
The bill was waived and the family was given an urn, a plaque, and an ornament with Ziggy's paw print. She is also keeping the vet's name to herself.
h/t: FOX News