"CVS Pharmacy is committed to ensuring that every customer receives courteous, outstanding service in our stores and we have apologized to our customer in West Lafayette and his mother following his recent experience in one of our stores," Amy Thibault, CVS's senior manager of corporate communications, wrote in an email to NBC News.
"While we are confident that this was an isolated incident, we will be reiterating to all of our stores the correct procedures to follow when requesting identification that is required by law for certain transactions, as well as the forms of identification we accept, including IDs issued by U.S. territories such as Puerto Rico."